Registration Information

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Refund Policy

The Glendale Heights Leisure Services Department endorses a customer satisfaction policy and strives to provide high quality programs, services and facilities. However, sometimes situations occur that require customers to request a refund.

• Individuals requesting refunds with three or more business days notice, prior to the first class meeting or practice will receive a full refund, less a $5.00 administrative fee.
• Individuals requesting refunds within three business days of the start of the program will receive a prorated refund less the fi rst class and be assessed the $5.00 administrative fee.
• No refunds will be issued for any program aft er the second meeting of a program, unless a physician's note is provided. Refunds requested for medical reasons will be prorated from the time the request is received.
• Refunds requested aft er the completion of a program or aft er the advertised deadline will not be granted.

Trips and special events require reservations and planning weeks ahead of time. Th erefore, we cannot accept refund requests for trips unless there is a waitlist and someone can fill the spot.

The $5.00 administrative fee will not be assessed for refunds due to cancelled programs or when the refund is applied to the household to be used for future registrations at the Sports Hub.

The Leisure Services Department reserves the right to judge refund requests on a case-by-case basis and partial or full refunds may or may not be approved at any time at the discretion of the department. Some classes, programs and fees have specific refund policies that will be adhered to. Refunds may take up to fifteen business days.

Membership Refunds

The Glendale Heights Leisure Services Department will not issue refunds for Fitness Center memberships, Aquatic Center memberships or daily fees.